Refund & Return Policy

Thank you for shopping with Maivory Luxe. Due to the personal care and hygienic nature of beauty and skincare products, we maintain strict safety standards regarding returns.

1. Returns & Exchanges – For health and hygiene reasons, we do not accept returns or exchanges on opened, unsealed, or used skincare products. Exchanges are only granted if you receive an incorrect item or a package damaged during transit.

2. Damaged or Incorrect Items – If you received a wrong item or damaged parcel, contact us within 24 hours of delivery at info@maivoryluxe.com.ng or via WhatsApp with your order number and clear photos/videos of the item received. Unopened items verified as incorrect or damaged will be replaced or refunded at no additional dispatch cost to you.

3. Refunds – Verified refunds will be issued back to your original payment method via our payment gateway within 3–5 business days after inspection. Delivery fees are non-refundable unless the return is due to an error on our part.

Questions About Your Order? If you received a damaged item or have questions about a recent purchase, please get in touch with our team directly through our Contact Us page or via WhatsApp