Get in Touch with Maivory Luxe for Your Beauty Needs

We’re here to assist you with any inquiries, feedback, or support regarding our premium skincare products and routines. Our goal is to ensure your skincare journey is seamless and exceptional.

Side view of a woman massaging her face with a rose quartz roller in a beauty routine.

Need help? Reach Out to us

WhatsApp Chat

+234 703 230 5524

Email

support@maivoryluxe.com

Location & Hours

Benin City, Nigeria | 9:00 AM – 6:00 PM (Mon – Sat)

Account help & tracking

Manage your orders & support safely

Frequently asked Questions

How long does delivery take?

Standard delivery within Benin City takes 1–2 business days. For nationwide orders outside Benin City, delivery takes 3–5 business days. You will receive a tracking update as soon as your order ships.

How can I track my package?

You can easily track your order status by clicking the Sign Up / Log In button on our support page. Once logged into your account dashboard, you will see real-time updates on your fulfillment and shipping status.

How do I know my skin type or what products to get?

We offer personalized digital skin consultations to help you understand your unique skin type and curate a tailored routine. You can learn how our consultations work to see how we build your professional assessment.

Can I change or cancel my order after placing it?

To ensure fast delivery, we begin processing orders quickly. If you need to modify or cancel an order, please contact our support team via WhatsApp or email within 1 hour of placing it. Once an order has been fulfilled or shipped, changes cannot be made.

Can I return a product if I change my mind or don’t like it?

Because our skincare products are hygiene-conscious, we cannot accept returns on opened or used items. However, your skin’s happiness is our ultimate priority! If your order arrived damaged, or if you experience any unexpected issues with your products, please reach out to us immediately. You can read our full guidelines by visiting our [Refund Policy Page].

Are your products safe for sensitive skin?

We source and curate products designed to cater to all skin types, including options specifically formulated for sensitive skin. Because everyone’s skin is unique, we recommend checking the individual product descriptions for specific ingredient details or performing a patch test before full application.

How do I know your products are 100% authentic and original?

Authenticity is our absolute promise. We source every single item in our catalog directly from the official brand manufacturers or their strictly authorized global distributors. We never buy from unauthorized third-party beauty suppliers. Every product is fully vetted, cataloged, and stored in a climate-controlled environment to guarantee it arrives fresh, genuine, and safe for your skin.

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